What if I need more than one production instance?
Many of our international customers operate with more than one Upodi production instance (typically one per ERP instance). You can add as many as you like. Each additional production instance costs €49/mo.
Are costs related to PSP's and acquirers included?
No, Upodi integrates to many PSPs. However, the costs related to transactions for you as a merchant are billed directly between you and your payment service provider.
How do I contact support?
We provide a 24x7 helpcenter. Our helpcenter is full of guides, documentation and help articles. You can also contact our customer success managers via Intercom, or helpdesk-at-upodi-dot-com.
How do I cancel my subscription?
You can cancel your paid subscription up to 30 days before the renewal of your subscription, or sign into Upodi and cancel using the administration. Contact support to learn more.