What help desk is included?
Once you are onboarded, you can take advantage of the free support plan included. All Upodi plans include free product documentation and developer documentation. We include free helpdesk chat or e-mail support on the use and configuration of Upodi.
•Help solve common configuration in Upodi.
•Get help on how to use Upodi.
Our standard plans are capped at 20-hour(s) helpdesk services per month. This should be more than sufficient. Should you require more in-depth support or consultancy, our Upodi Direct™professional services can be purchased additionally. We do provide project scope deliveries. If your business requires 24x7 enterprise support, please consult our sales team for an introduction to our enterprise support plans.
Why is there a difference between the amount of customers and invoices?
Not all customers are invoiced monthly. Some chose quarterly, bi-annually, or annually - and in those cases, we do not need to generate thousands of invoices every month.
What if I need more than one production instance?
Many of our international customers operate with more than one Upodi production instance (typically one per ERP instance). You can add as many as you like. Each additional production instance costs €49/mo.
How do I contact support?
We provide a 24x7 helpcenter. Our helpcenter is full of guides, documentation, and help articles. You can also contact our customer success managers via Intercom (use the Intercom logo in the lower right corner), or via e-mail helpdesk-at-upodi-dot-com.
How do I cancel my subscription?
You can cancel your paid subscription up to 30 days before the renewal of your subscription, or sign in to Upodi and cancel using the administration.
Contact support to learn more.