Plans that scale with your company

Where is my data stored?

Upodi is operated using Microsoft Azure infrastructure. The service is primarily hosted in Ireland (EU), secondary Netherlands (EU). We can operate data in any region supported by Microsoft Azure, let's talk!

How do I pay for Upodi?

Upodi provides payment via creditcard (VISA or Mastercard). Manual invoicing or account-to-account is offered for accounts above €500 monthly.

*)

How about onboarding services?

All new Growth & Optimize customers need to buy services (€1199) to get started on the right foot with subscription & recurring efforts. Recurring business is about much more than just using a bunch of software to get billing & payments done; it's about transforming your business to an automated experience your customers love. Scale & Enterprise customers onboarding services are individually set case by case. 

Why is there a difference between amount of customers and invoices?

Not all customers are invoiced monthly. Some chose quarterly, bi-annually or annually - and in those cases we do not need to generate thousands of invoices every month. 

What if I need more than one production instance?

Many of our international customers operate with more than one Upodi production instance (typically one per ERP instance). You can add as many as you like. Each additional production instance costs €49/mo.

Are costs related to PSP's and acquirers included? 

No, Upodi integrates to many PSPs. However, the costs related to transactions for you as a merchant are billed directly between you and your payment service provider. 

How do I contact support?

We provide a 24x7 helpcenter. Our helpcenter is full of guides, documentation and help articles. You can also contact our customer success managers via Intercom (use the Intercom logo in the lower right corner), or via e-mail helpdesk-at-upodi-dot-com. 

How do I cancel my subscription?

You can cancel your paid subscription up to 30 days before the renewal of your subscription, or sign into Upodi and cancel using the administration. 

Contact support to learn more.